Refund and Returns Policy

Overview

We offer 7 days replacement and return policy. 

To be eligible for a return or replacement, your item must be unused and in the same condition that you received it. It must also be in the original packaging and it is advised to make a video while opening the package. Receipt or proof of purchase should also be retained.

The following items are exempted from being returned:

…

Attar

Customised perfumes

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/replacement.

If the refund is approved, the amount will be credited to your source payment method within a fortnight.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at @email.

Sale items

Only regular priced items will be refunded. Items bought on sale will not be refunded.

Replacement

We only replace items if they are defective or damaged kindly send a screenshot. If you need to exchange it for the same item, send us an email at {huzaifabaig01@gmail.com} and send your item to: {physical address}.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping.

Need help?

Contact us at @email for questions related to refunds and returns.